FAQ's

1. What types of activewear does BY.AJ offer?

BY.AJ offers a range of stylish and comfortable activewear products. Our collection includes items across men's & women's, we focus on providing versatile activewear options that bring a touch of elegance to your wardrobe.

2. How can I contact BY.AJ?

If you need to get in touch with us, please reach out to our email at shop@byajathleisure.com.au. We also have an Instagram account @by.ajathleisure, although email is the preferred method of contact.

3. What is the return policy for BY.AJ?

If you change your mind about an item, we offer store credit or exchange only, provided that the item(s) aligns with our returns policy. We do not provide refunds unless the item is faulty or damaged. Final sale items do not qualify for return. The item must be shipped back within 30 days of purchase.

Conditions of return:

  • No marks or stains, such as makeup, fake tan, or deodorant.
  • Arrives in original packaging with tags still attached and unwashed.
  • No scent on item, such as perfume, deodorant, or washing powder/liquid.
  • Customers are responsible for covering their own return shipping cost.
  • Shipped back within 30 days of purchase.
  • Sale items cannot be returned or exchanged.

Any item that does not align with the above policies will not be accepted.

4. What should I do if I receive a faulty, damaged, or incorrect item?

If you believe an item to be faulty, damaged, or incorrect, please contact us via email within 5 days of receiving the item. We will require the item to be sent back for assessment. Exchange or store credit will not be granted if we are not notified of the issue within 5 days of arrival.

5. How long does it take for orders to be processed and shipped?

All orders are processed within 2-3 business days, excluding weekends and holidays. Once processed, the shipping time will depend on the shipping method chosen.

6. What size range do you offer?

BY.AJ offers sizes ranging from XS-XL across women's & S-XXL across mens. Our goal as we expand is to offer a wider range of pieces to suit everyone.